Terms of Service

Emergency Services — Read First

HouseCall is designed for non-emergency medical visits. By using this App, you acknowledge and accept that it is not a substitute for emergency medical services.

Definitions

Eligibility & Account Registration

3.1 Eligibility

To use HouseCall, you must:

• Be at least 18 years of age (or the age of legal majority in your jurisdiction)
• Be physically located in a service area where HouseCall operates
• Have the legal capacity to enter into a binding contract
• Agree to and comply with these Terms and our Privacy Policy

Parents or legal guardians may request visits on behalf of minors under their care. By doing so, they accept full responsibility under these Terms for the minor's use of the Services.

3.2 Account Registration

You must create an account to use HouseCall. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your login credentials and not share them with third parties
• Promptly notify us of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

HouseCall reserves the right to suspend or terminate accounts that contain false information or violate these Terms.

Nature of the HouseCall Service

4.1 Technology Platform — Not a Medical Provider

HouseCall does not control the clinical judgment, diagnoses, treatment plans, or prescriptions made by physicians. Physicians are solely responsible for the medical services they provide.

4.2 Independent Contractor Physicians

All physicians on the HouseCall platform are:

• Independent contractors, not employees or agents of HouseCall
• Licensed medical practitioners in good standing with applicable Mexican regulatory authorities
• Solely responsible for their own clinical decisions and actions during a visit
• Required to carry their own professional liability (malpractice) insurance

HouseCall is not liable for any act, omission, negligence, or malpractice by any physician using the platform.

4.3 Service Availability

HouseCall operates in specific geographic areas. Service availability depends on the number of physicians online in your area at the time of your request. HouseCall does not guarantee that a physician will be available at any given time. Visit matching is not guaranteed.

Visit Process & Patient Responsibilities

5.1 Requesting a Visit

When you submit a visit request, you agree to:

• Provide your accurate current address and GPS location
• Describe your symptoms and reason for visit truthfully and completely
• Be present at the specified address when the physician arrives
• Ensure the visit location is safe and accessible for the physician
• Comply with the physician's reasonable medical instructions during the visit

5.2 Accuracy of Medical Information

You are responsible for providing accurate and complete medical history, including current medications, allergies, and relevant conditions. Providing false or incomplete medical information may endanger your health and may result in termination of your account.

5.3 Prescription Policy

Prescriptions may only be issued by physicians at their sole clinical discretion. HouseCall does not guarantee that any prescription will be issued following a visit. Prescriptions issued through the platform are for legitimate medical use only. HouseCall reserves the right to investigate and report suspected prescription fraud to appropriate authorities.

5.4 AI Health Assistant (Mira)

The app includes "Mira," an AI-powered health information assistant. Mira is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Never disregard professional medical advice or delay seeking care based on Mira's responses. Always consult a qualified physician for medical decisions.

Payments, Pricing & Refunds

6.1 Pricing

Visit fees are displayed in the App before you confirm a visit request. Prices are denominated in Mexican Pesos (MXN) or United States Dollars (USD) as indicated in the App. Prices are subject to demand-based surge pricing, which will be clearly disclosed before you confirm. The price shown at the time of doctor acceptance is the price you will be charged — it does not change after a doctor accepts your request.

6.2 Payment Processing

All payments are processed by Stripe, Inc., a third-party payment processor. By adding a payment method, you agree to Stripe's Terms of Service. HouseCall does not store full credit or debit card details. A platform service fee (currently 5% of the visit fee) is included in the displayed price.

6.3 Cancellation & Refund Policy

Refund processing time depends on your card issuer and is typically 5–10 business days.

6.4 Disputed Charges

If you believe you have been charged incorrectly, contact us at billing.housecall@aviantacapital.com within 30 days of the charge. We will investigate and respond within 10 business days.

Physician Accounts

If you register as a physician on HouseCall, in addition to the above Terms, you agree to:

• Maintain a valid, current medical license issued by the relevant Mexican health authority (Secretaría de Salud / COFEPRIS) at all times
• Provide accurate professional credentials, license number, NPI, and practice information
• Maintain adequate professional liability insurance coverage
• Only accept visits you are clinically qualified to handle
• Comply with all applicable professional, ethical, and legal standards when providing medical care
• Not engage in fraudulent billing, prescription fraud, or any illegal activity
• Promptly update your availability status to avoid accepting visits you cannot fulfill
• Accept that HouseCall may retain a platform commission (currently 20% of the visit fee) from each completed visit

HouseCall reserves the right to suspend or permanently remove any physician whose credentials cannot be verified, who receives sustained poor ratings, or who violates these Terms or applicable professional standards.

Prohibited Conduct

You agree not to:

• Use HouseCall for any unlawful purpose or in violation of any applicable law or regulation
• Provide false identity information, fake credentials, or fraudulent payment methods
• Attempt to obtain prescriptions for controlled substances through deception
• Harass, threaten, or abuse physicians, patients, or HouseCall staff
• Use the App to solicit or conduct services outside of the HouseCall platform
• Attempt to reverse-engineer, decompile, or tamper with the App or its infrastructure
• Access another user's account or data without authorization
• Use automated tools (bots, scrapers) to access the App
• Post defamatory, obscene, or harmful content in any part of the App
• Interfere with or disrupt the App's infrastructure or servers

Violation of any of the above may result in immediate account suspension, permanent ban, and/or referral to appropriate legal authorities.

Ratings & Reviews

After a completed visit, patients may rate their physician and leave a review. By submitting a rating or review, you:

• Confirm that your review is based on your genuine experience
• Grant HouseCall a non-exclusive license to display your rating and review
• Agree not to submit false, defamatory, or retaliatory reviews

HouseCall reserves the right to remove reviews that violate these Terms or appear to be fraudulent.

Intellectual Property

The HouseCall application, including its design, source code, brand name, logo, and all original content, is the exclusive intellectual property of Patricio Rivero and is protected under applicable Mexican and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the App solely for personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, sell, sublicense, or create derivative works from any part of the App without prior written permission.

All medical content generated during visits (prescriptions, clinical notes, visit summaries) belongs to the patient and the treating physician respectively, and HouseCall claims no ownership over such content.

Disclaimers & Limitation of Liability

11.1 No Medical Warranty

11.2 Service Availability Disclaimer

HouseCall is provided on an "as is" and "as available" basis. We do not warrant that the App will be available at all times, error-free, or free from viruses or other harmful components. We reserve the right to suspend, modify, or discontinue the Service at any time without notice.

11.3 Limitation of Liability

To the maximum extent permitted by applicable Mexican law, HouseCall, its operators, officers, and employees shall not be liable for:

• Any medical negligence, malpractice, or clinical errors by independent contractor physicians
• Any indirect, incidental, special, consequential, or punitive damages arising from use of the App
• Loss of data, loss of profits, or business interruption
• Any harm arising from your failure to seek emergency services when needed
• Any unauthorized access to your account resulting from your failure to protect your credentials

In any event, HouseCall's total aggregate liability to you for any claim arising out of these Terms or your use of the Service shall not exceed the total amount you paid to HouseCall in the 30 days preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless HouseCall, Patricio Rivero, and their respective officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms
• Your violation of any applicable law or third-party right
• Your use or misuse of the App or Services
• False or misleading information you provided to HouseCall or to a physician
• Any activity conducted through your account, whether or not authorized by you

Governing Law & Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Mexican States, without regard to its conflict of law provisions. Applicable laws include but are not limited to:

• Ley Federal de Protección al Consumidor (LFPC)
• Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP)
• Ley General de Salud and its regulations
• Código Civil Federal

13.2 Dispute Resolution

In the event of a dispute arising out of or relating to these Terms or your use of HouseCall, both parties agree to first attempt to resolve the dispute informally by contacting legal.housecall@aviantacapital.com. We will endeavor to resolve complaints within 30 days of receipt.

If informal resolution fails, the parties agree to submit to the exclusive jurisdiction of the competent courts of Monterrey, Nuevo León, Mexico. Both parties waive any objection to the jurisdiction of such courts.

13.3 Consumer Rights

Nothing in these Terms limits your rights as a consumer under the LFPC or any other applicable consumer protection law. You may also file a complaint with Mexico's consumer protection agency, PROFECO (www.gob.mx/profeco).

Changes to These Terms

HouseCall reserves the right to update these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document
• Notify you via push notification and/or email
• Require your acceptance of the new Terms before continued use

If you do not agree to updated Terms, you must stop using the App and request account deletion. Continued use after the effective date of updated Terms constitutes acceptance.

General Provisions

15.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

15.2 Entire Agreement

These Terms, together with our Privacy Policy (Aviso de Privacidad) and any additional policies referenced herein, constitute the entire agreement between you and HouseCall regarding your use of the App and supersede all prior agreements.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of HouseCall.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. HouseCall may assign these Terms in connection with a merger, acquisition, or sale of assets without restriction.

15.5 Apple Platform Disclaimer

HouseCall is distributed through the Apple App Store. Apple Inc. is not a party to these Terms and has no obligation to provide support or maintenance for the App. In the event of any conflict between these Terms and Apple's App Store terms, Apple's terms will govern solely with respect to the distribution and operation of the App on Apple devices.